Mmmmmmm. That’s the stuff. Just take a minute and bask in her glow.
Sure, the earpiece was *required.* There was no speaker or mic built into this device. But in its day, the Blackberry 5810 was more magical (to me) than your iPhone 5S, your Galaxy S4 and your Tesla Model S combined. Okay, well, your Chevy Volt, at least. The year was 2002 (ringback tones, anyone?) and I told myself if I ever managed to swim out of the record industry litigation that threatened to drown us all, I would find a seat on the mobile rocket and ride.
Ride we did, and ride we shall. Today, I am pinker and prouder than previous to announce that Live Nation has acquired Meexo and that co-founders Romain David and Dav Yaginuma will be joining us here in the Labs to help guide what I can only describe as our “moon mission” in proving technology leadership at Live Nation. You can read Romain and Dav’s announcement here and learn more about the critical role played by our friend Jacob Mullins and his amazing Exitround here. (Teaser: Exitround is the world’s largest closed private marketplace for early-stage tech acquisitions — and it’s badass.)
By way of a hearty “welcome, pardners” and throaty “yeehaw” from me to Dav and Romain, and in the spirit of making the case for reposting, here is my original
Jerry Maguire Labs culture manifesto:
Labs is a great team of people, and great teams are even more powerful than great ideas or great leverage.
A team of true believers will beat non-believers almost every time. Non-belief is a symptom of feeling powerless and disconnected; direct personal success almost every day is required to suspend such disbelief.
Listening is good, but not enough. Respecting and actually employing input makes the difference.
Great people want to be respected and treated as the competent individuals they are. Heavily legislating the behavior of great people is both demeaning and a lost cause.
In order to treat each other respectfully, we have to trust each other. Trust is first extended but subsequently earned.
If you set great people up to fail, they will enjoy great success. At failing.
I believe you are good and your motives are, too. You want to win and make us better. You fight against things you believe are making us less than great.
The Golden Rule is self-centered and therefore faulty. Don’t do unto others as you would have them do unto you. Instead, do unto others as they want and need you to do. And don’t expect them to treat you “the same” way — they are not you. Help them to extend you the same courtesy. Parity is a trap.
To do the above, you have to understand “which guy” you’re dealing with. And never stop explaining “which guy” you are. Be both aware and self-aware.
Taking 10 seconds to ask myself, “What am I adding? How am I helping?” before typing, speaking or meeting is impossible — but it’s still worth a try. If we could always take these 10 seconds, there would never be a bad conversation in the Labs.
The most important thing teams can learn from tribes (or happy families) is that we advocate for each other and protect each other. Good family members always work to give each other the benefit of the doubt. Your children are presumed innocent. You should be, too. It’s cold out there. The world will treat our fellow Labs people with careless indifference. We should not.
That said, healthy tension can make individuals better and is often an ingredient in the recipe for greatness. Yes, tension can be truly healthy. This is hard. (See Trust, above.)
Laughter is contagious, and we must encourage it to be. Playing together during “work hours” is important and productive.
All the beliefs I’ve described here are much more expensive than providing free soda. These things take time and focus and priority. I believe we are committed to prioritizing them.
I believe that great products and services are byproducts of everything I believe above. (Whoa. That’s heavy.)
Okay, anybody who’s read this far: It’s your turn. What do you believe about people and teams? Comment below or tweet to me @bigchampagne, thanks!